Our guarantee is very simple you must be 100% satisfied.
We guarantee fresh, beautiful floral arrangements, plants and quality specialty gifts that the recipient is sure to enjoy. If for some reason you are not satisfied with your purchase within 48 hours of delivery, please contact us by e-mail or by phone at 503-285-7714 or 1-888-292-7714. Some flowers such as iris and other spring flowers which have a naturally short vase life may be excluded from this guarantee.
Our guarantee is an unconditional replacement or money back guarantee on anything we deliver or wire to another shop. If your order was not delivered in the Portland area we will contact the filling florist and request the flowers be replaced. If you wish a refund, we ask that you arrange with the filling florist to have the flowers picked up or returned to them and we will process a full refund for you. If your order was delivered in the Portland area we will arrange a time with the recipient that we can pick up the flowers you were not pleased with.
We generally issue refunds the same day the item was returned. Cash and Check refunds will be made by a Mailed check. PayPal refunds will be issued back to your PayPal account. Credit card refunds will be issued back to the same card used to pay only. Please remember credit card refunds can take several days to post.